Libra OnDemand - Hospitality Management Software Systems

Libra OnDemand is a leading software-as-a-service (SaaS) provider of hospitality solutions natively built using Cloud technologies. The comprehensive Libra OnDemand hospitality management system provides a suite of affordable, easy to use, web-based applications, including CRM and email marketing, concierge desk, sales, groups and events, and loyalty and rewards. Additionally, Libra Portals offers Libra Customer Portal (custom-designed, consumer-facing websites) and Libra HMS Portal (mobile device accessible, employee collaboration tools).

CRM applications for the hospitality industry

Designed to drive sales, increase revenues and deliver guest satisfaction for the worldwide hospitality industry, Libra OnDemand is a SaaS application that requires zero upfront capital investment. Utilizing any web browser, there is no software or hardware to buy, install or support because it is completely hosted and maintained in the Cloud. Libra OnDemand provides all the standard functionality of licensed CRM solutions, as well as the security, reliability, and performance needed to ensure smooth customer operations, without the time and expense associated with in-house systems. Every feature of the application is available on demand, from any computer anywhere in the world, resulting in savings of up to 90% compared to similar client / server solutions.

Customizable software for hotel management

Libra OnDemand provides customizable options from a suite of comprehensive technology solutions:

• Customer relationship management: account and contact data is collected and synchronized, providing a complete 360° view of each customer
• Analytics: guest and company data is centralized, providing limitless graphics and reports
• Email marketing: communications, surveys and campaigns are easily automated, with the ability to create dynamic lists and segment databases by multiple criteria
• Concierge services: manage customer expectations with access to local venue information and activities scheduling, all within a single guest itinerary.
• Customer requests and incident management: customer service requests, incidents and comments are managed and tracked, ensuring satisfaction
• Sales force automation: track sales activities, set revenue goals and monitor each sales representative's performance, while achieving improved team organization
• Group sales management: guest room and group block tools provide powerful capabilities for managing group sales, on both the enterprise and property levels
• Event and catering management: manage the entire process from the initial customer inquiry and ordering service items to printing out banquet event orders and departmental function sheets
• Loyalty program management: recognize loyal customers with customized, innovative, frequent guest and membership loyalty programs
• Rewards redemption: reward frequent customers with service requests and/or flexibly configured rewards programs
• Libra customer portal: self-service options allow for in-house and frequent customers to access supplemental information relevant to their stay via web services integration
• Libra HMS portal: specific use case access to Libra OnDemand modules with limited functionality are accessed through mobile devices at a fraction of the cost

Flexible software packages for hotel management

Hospitality organizations may select as few or as many of the applications in the Libra OnDemand suite based on their specific needs. And thanks to flexible, low subscription pricing determined by number of users, customers only pay for what they need. By meeting the pricing requirements for organizations of all sizes, from small boutique hotels to the world's largest hospitality chains, Libra OnDemand minimizes financial impact and dramatically accelerates return on investment.

Secure hospitality management system

Libra OnDemand provides a comprehensive, flexible, secure and affordable solution that streamlines and automates the way guest interactions are managed. CRM should solve business problems, not create more challenges. With Libra OnDemand, there's no worry about infrastructure requirements and fees, so customers are able to focus on their guests and ultimately build their hospitality organizations.