Invent the Future: The New Normal for Hotels in 2010 and Beyond
21 June 2011This paper explores factors responsible for making 2010 a platform for hotel transformation, such as future business models, operational effectiveness, approaches to customer service and growth strategies.
The paper discusses the challenges faced in the hotel sector, business drivers redefining the market and the role technology can perform in driving innovation.
It notes that the ability to implement brand values and brand programmes across all operations, adeptness in recognising and satisfying the needs of their guests, expectation of challenges that affect areas of operations, flexibility to deal with challenges and recognising the importance of technology will determine the success of hotels in future.
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Invent the Future: The New Normal for Hotels in 2010 and Beyond
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