Hospitality Trends and Opportunities 2011: Key Trends that will Impact Hospitality
29 September 2011This white paper, published by Market Metrix, focuses on four key trends that will impact the hospitality industry in 2011 and beyond.
According to the report, Generation Y customers - those who represent the least loyal, most emotional and least satisfied guests - often feel more satisfied when they receive personal attention.
The research also focuses on emerging trends including adventure tourism, green travel, heritage tourism and culture club for guests who seek special experiences to enrich their travel.
The paper identifies the top five elements that create value during a hotel stay including guest-room design, physical property, interpersonal service, functional service, and food and beverage-related services.
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Hospitality Trends and Opportunities 2011: Key Trends that will Impact Hospitality
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