Business Management
A New LeaseThe last few years have seen budget and mid-range hotel groups use the European franchise model to propel growth.
Bold MovesA successful hotel group must continually expand its portfolio while riding the unpredictable currents of global finance.
An Uncertain FutureIt has been a relatively calm and uniformly healthy few years for the European hospitality industry.
Purchasing PowerWhat makes Thomas Barrack, CEO of Colony Capital and owner of the Raffles chain, stand out from the rest?
What's in a Name?When a company is rebranded, it usually means plenty of changes ahead.
A New Green AgendaIt is becoming clear that running an efficient hotel and protecting the environment go hand in hand.
Age Before ModernismRefurbishment does not always involve redesigns in contemporary styles.
Fire EscapeNew fire safety regulations have been introduced in England and Wales, as the EU also revises its recommendations.
Branded for SuccessTwo years ago Starwood realised that its guests were unable to give a clear definition of their experience.
Timeshare Cleans Up its ActToday timeshare is winning holidaymakers over with excellent service, value for money and flexibility.
How Secure is Your Hotel?Bugging in hotel conference rooms can pose a threat to the security of important information.
Satisfaction GuaranteedCustomer satisfaction is important to hotel management development, but a representative sample needs to be collected.
Why Are Hotel Proprietors Like Ostriches?Effective marketing strategies are a good way of increasing the revenue of a hotel or hospitality business.
East-West DialogueThe Chinese outbound market could help the long-term fortunes of the European travel industry.
Guiding StarsAre stars useful any more in a world where guests discuss hotels on websites?
King of the CastleThe Badrutt’s Palace Hotel in St Moritz resembles a castle out of a fairytale.
The Blame GameUK hoteliers are crying foul as they are targeted by more and more fraudulent compensation claims.
Slipping Through the NetTen years ago, the hotel industry floundered in the face of the internet revolution.
Hard-Fought CampaignsMark Twain once wrote: 'All saints can do miracles, but few of them can keep a hotel’.
Battle of the SoapsWith the fashion world competing to provide bathroom toiletries, the market is getting tougher.
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