Technology
Latest Technology Feature
Environmental practices are becoming increasingly important to guests. Mitch Beedie examines some of the changes and techniques hotels could adopt to improve their green credentials.
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Welcome to the Future
The face of technology is changing rapidly, with grandparents signing up for Facebook, iPhones appearing from pockets...
The face of technology is changing rapidly, with grandparents signing up for Facebook, iPhones appearing from pockets...
Health Visit
After spending an action-packed two days at the Cosmoprof Spa Bologna conference, Johanna Fragano returned with a fresh...
After spending an action-packed two days at the Cosmoprof Spa Bologna conference, Johanna Fragano returned with a fresh...
Make the Connection
Wi-Fi connectivity is fast becoming one of the most important ways to enhance the hotel experience.
Wi-Fi connectivity is fast becoming one of the most important ways to enhance the hotel experience.
Everything to Lose
With increased reliance on business technology comes a growing risk of data loss, theft or misuse.
With increased reliance on business technology comes a growing risk of data loss, theft or misuse.
South Africa: Coming Out of the Midfield
South Africa's hotels are preparing to open their doors to their biggest and most diverse international delegation yet.
South Africa's hotels are preparing to open their doors to their biggest and most diverse international delegation yet.
Brand New World
Global Hyatt Corporation is a global hospitality brand that once had no strong internal web portal.
Global Hyatt Corporation is a global hospitality brand that once had no strong internal web portal.
No Fear
Terrorism is a reality of our times and hotels are among the targets most at risk.
Terrorism is a reality of our times and hotels are among the targets most at risk.
Net the Deal
Hotel guests are becoming increasingly aware of the benefits – and pitfalls – of new technology.
Hotel guests are becoming increasingly aware of the benefits – and pitfalls – of new technology.
Hey, Small Spender
IT is a growing concern for most businesses, but hotels spend relatively little of their budget on technology.
IT is a growing concern for most businesses, but hotels spend relatively little of their budget on technology.
Look to the Future
The hotel room of the future is coming to a city near you.
The hotel room of the future is coming to a city near you.
All Systems Go
In recent years, revenue management systems have allowed hotels to transform the way they operate.
In recent years, revenue management systems have allowed hotels to transform the way they operate.
Web of Riches
Keeping a close eye on competitors' prices as they change from day to day is a crucial element of maintaining a...
Keeping a close eye on competitors' prices as they change from day to day is a crucial element of maintaining a...
Back to the Front
The past few decades have seen the hospitality industry changed by IT innovations promising greater efficiency and...
The past few decades have seen the hospitality industry changed by IT innovations promising greater efficiency and...
Bright Star
With nine brands and 900 hotels in 100 countries, the Starwood Group is a considerable force in the global hotel sector.
With nine brands and 900 hotels in 100 countries, the Starwood Group is a considerable force in the global hotel sector.
In Touch
Guest profiling is a key marketing tool that can be used to improve the services hotels provide to their clients.
Guest profiling is a key marketing tool that can be used to improve the services hotels provide to their clients.
In-Room Entertainment
Elizabeth Clifford-Marsh speaks to Gary Francies, director of interactive television firm VDA.
Elizabeth Clifford-Marsh speaks to Gary Francies, director of interactive television firm VDA.
Big Brother Checks In
How could the UK's proposed bill on internet services affect hotel operators?
How could the UK's proposed bill on internet services affect hotel operators?
Shared Experience
Just as marketing was beginning to grasp the power of Google, Web 2 0 arrived.
Just as marketing was beginning to grasp the power of Google, Web 2 0 arrived.
Hotels Go High-Tech
As technology is developing, so are the needs and wishes of customers.
As technology is developing, so are the needs and wishes of customers.
Accommodating Technology
As newer, advanced technologies become available, businesses are confronted with the challenge of assessing their value.
As newer, advanced technologies become available, businesses are confronted with the challenge of assessing their value.
Special Delivery - Email marketing
Peter O'Connor, Essec Business School, explains how hotel marketers can maximise email marketing campaigns.
Peter O'Connor, Essec Business School, explains how hotel marketers can maximise email marketing campaigns.
Systems in Harmony
Hotel managers are failing to retrieve information on guest behaviour, simply because their IT systems cannot...
Hotel managers are failing to retrieve information on guest behaviour, simply because their IT systems cannot...
Guard Duty
Hotels are increasingly seen as soft targets by terrorists, says Helen Parton.
Hotels are increasingly seen as soft targets by terrorists, says Helen Parton.
Hidden Power
CIOs are often quietly working behind the scenes to keep their hotels at the forefront of technological development.
CIOs are often quietly working behind the scenes to keep their hotels at the forefront of technological development.
Coming Together on Convergence
The hospitality industry has not taken advantage of the benefits offered by new technology.
The hospitality industry has not taken advantage of the benefits offered by new technology.
Upgrading the IT Experience
A successful IT strategy can provide a competitive edge, says Monika Nerger, from the Mandarin Oriental.
A successful IT strategy can provide a competitive edge, says Monika Nerger, from the Mandarin Oriental.
Driving Custom to Your Website
Many hotels are losing online custom because they are not ranking highly enough on the major search engines.
Many hotels are losing online custom because they are not ranking highly enough on the major search engines.
Online Marketing Boosts Hotel Profits
Online marketing and campaigns can offer hefty financial benefits to those in the hotels industry.
Online marketing and campaigns can offer hefty financial benefits to those in the hotels industry.
Tipping the Balance
Faced with unfulfilled potential, hotel chains are learning some hard lessons about e-distribution.
Faced with unfulfilled potential, hotel chains are learning some hard lessons about e-distribution.
The Cost Matrix
Realising the true cost of each function on a per guest basis has long been a hotel manager’s dream.
Realising the true cost of each function on a per guest basis has long been a hotel manager’s dream.
Wireless Worries
While Wi-Fi is becoming more common in hotels, it nevertheless remains a difficult service to administer.
While Wi-Fi is becoming more common in hotels, it nevertheless remains a difficult service to administer.
Access All Areas: the In-Room Revolution
The guests of the future will want all the latest technology in their hotels rooms.
The guests of the future will want all the latest technology in their hotels rooms.
WiFi Proves its Value
Wireless internet access is vital to attracting business travellers and conferences.
Wireless internet access is vital to attracting business travellers and conferences.
Does the Hotel Telephone Have a Future?
While the costs of running a telephone system remain constant, revenues get smaller and smaller.
While the costs of running a telephone system remain constant, revenues get smaller and smaller.
Connecting the Dots
Diana Bentley looks at high-speed internet access and its applications for hotel conferencing.
Diana Bentley looks at high-speed internet access and its applications for hotel conferencing.
Eco Logic
According to a recent Deloitte poll, 95% of business travellers believe that hotels should undertake green...
According to a recent Deloitte poll, 95% of business travellers believe that hotels should undertake green...
The IT Advantage
Technology has an impact on the hotel industry at all levels.
Technology has an impact on the hotel industry at all levels.
