Staffing
Latest Staffing Feature
As a successful executive, an employer, and a woman, Johanna Fragano is ideally placed to referee the female fight for equality in the hospitality industry.
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Women Wanted
There is no shortage of women entering the hospitality trade, yet few make it as far as the boardroom.
There is no shortage of women entering the hospitality trade, yet few make it as far as the boardroom.
Marriott's Secret Army
It may have recorded a loss but Marriott Hotels has a secret weapon that could help it overcome trying times ahead.
It may have recorded a loss but Marriott Hotels has a secret weapon that could help it overcome trying times ahead.
Peak Performance at The Dorchester
Following four years of focused efforts to improve performance, London’s Dorchester Hotel has become an award winner and...
Following four years of focused efforts to improve performance, London’s Dorchester Hotel has become an award winner and...
Great Expectations
The customer might always be right, but sometimes their expectations can seem unrealistic.
The customer might always be right, but sometimes their expectations can seem unrealistic.
How To Hold On To Your Staff
In a competitive job market, the hotel industry is working harder than ever to stop staff heading for the exit.
In a competitive job market, the hotel industry is working harder than ever to stop staff heading for the exit.
Desperately Seeking Staff
As Western Europeans abandon careers in hospitality, Eastern Europeans are eager to fill the vacuum.
As Western Europeans abandon careers in hospitality, Eastern Europeans are eager to fill the vacuum.
A Test of Character
Psychometric testing can be a powerful tool in finding the right candidate for a position.
Psychometric testing can be a powerful tool in finding the right candidate for a position.
All the Right Moves
Chris Mumford, HVS Executive Search, gives some tips on job-hunting in the hospitality sector.
Chris Mumford, HVS Executive Search, gives some tips on job-hunting in the hospitality sector.
Perks of the Job
Compensation in the hotel industry is about more than just base salaries and bonuses.
Compensation in the hotel industry is about more than just base salaries and bonuses.
Enhancing the Guest Experience
Housekeeping must remain at the heart of service delivery in hotels, whatever else they may offer.
Housekeeping must remain at the heart of service delivery in hotels, whatever else they may offer.
The Price of Quality
Salary levels are crucial to attracting and retaining top talent, but what is a fair wage?
Salary levels are crucial to attracting and retaining top talent, but what is a fair wage?
