Staffing - Page 1
Stay up to date with the latest Staffing updates from the global hotel industryLatest Staffing Update
The Glass Ceiling: Equality in Hospitality As a successful executive, an employer, and a woman, Johanna Fragano is ideally placed to referee the female fight for equality in the hospitality...
Women Wanted There is no shortage of women entering the hospitality trade, yet few make it as far as the boardroom. In an industry renowned for a more even gender split than most, what is stopping women...
Marriott's Secret Army It may have recorded a loss but Marriott Hotels has a secret weapon that could help it overcome trying times ahead. Its newest staff are waiting in the well-trained wings. Penny Jones...
Peak Performance at The Dorchester Following four years of focused efforts to improve performance, London’s Dorchester Hotel has become an award winner and market leader. Gene Ference PhD explains how the team achieved...
Great Expectations The customer might always be right, but sometimes their expectations can seem unrealistic. Jodie McLeod looks at the best ways to deal with excessive demands and keep guests...
How To Hold On To Your Staff In a competitive job market, the hotel industry is working harder than ever to stop staff heading for the exit. Rebecca Burgess looks at the changing face of human...
Desperately Seeking Staff As Western Europeans abandon careers in hospitality, Eastern Europeans are eager to fill the vacuum. However, there is a price to pay, reports Nigel...
A Test of Character Psychometric testing can be a powerful tool in finding the right candidate for a position. It can also establish benchmarks within an organisation, writes Christian Anklin of HVS Executive...
All the Right Moves Chris Mumford, HVS Executive Search, gives some tips on job-hunting in the hospitality...
Enhancing the Guest Experience Housekeeping must remain at the heart of service delivery in hotels, whatever else they may offer. Hotels must also look at their management structure and decide whether to outsource their...
