Staffing

Great Expectations
The customer might always be right, but sometimes their expectations can seem unrealistic.

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How To Hold On To Your Staff
In a competitive job market, the hotel industry is working harder than ever to stop staff heading for the exit.

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Desperately Seeking Staff
As Western Europeans abandon careers in hospitality, Eastern Europeans are eager to fill the vacuum.

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A Test of Character
Psychometric testing can be a powerful tool in finding the right candidate for a position.

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All the Right Moves
Chris Mumford, HVS Executive Search, gives some tips on job-hunting in the hospitality sector.

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Enhancing the Guest Experience
Housekeeping must remain at the heart of service delivery in hotels, whatever else they may offer.

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Perks of the Job
Compensation in the hotel industry is about more than just base salaries and bonuses.

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The Price of Quality
Salary levels are crucial to attracting and retaining top talent, but what is a fair wage?

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