Staffing

Great Expectations Great Expectations
The customer might always be right, but sometimes their expectations can seem unrealistic.

How To Hold On To Your Staff How To Hold On To Your Staff
In a competitive job market, the hotel industry is working harder than ever to stop staff heading for the exit.

Desperately Seeking Staff Desperately Seeking Staff
As Western Europeans abandon careers in hospitality, Eastern Europeans are eager to fill the vacuum.

A Test of Character A Test of Character
Psychometric testing can be a powerful tool in finding the right candidate for a position.

All the Right Moves All the Right Moves
Chris Mumford, HVS Executive Search, gives some tips on job-hunting in the hospitality sector.

Enhancing the Guest Experience Enhancing the Guest Experience
Housekeeping must remain at the heart of service delivery in hotels, whatever else they may offer.

Perks of the Job Perks of the Job
Compensation in the hotel industry is about more than just base salaries and bonuses.

The Price of Quality The Price of Quality
Salary levels are crucial to attracting and retaining top talent, but what is a fair wage?
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