As a successful executive, an employer, and a woman, Johanna Fragano is ideally placed to referee the female fight for equality in the hospitality industry.
Women Wanted There is no shortage of women entering the hospitality trade, yet few make it as far as the boardroom.
Marriott's Secret Army It may have recorded a loss but Marriott Hotels has a secret weapon that could help it overcome trying times ahead.
Peak Performance at The Dorchester Following four years of focused efforts to improve performance, London’s Dorchester Hotel has become an award winner and...
Great Expectations The customer might always be right, but sometimes their expectations can seem unrealistic.
How To Hold On To Your Staff In a competitive job market, the hotel industry is working harder than ever to stop staff heading for the exit.
Desperately Seeking Staff As Western Europeans abandon careers in hospitality, Eastern
Europeans are eager to fill the vacuum.
A Test of Character Psychometric testing can be a powerful tool in finding the right candidate for a position.
All the Right Moves Chris Mumford, HVS Executive Search, gives some tips on job-hunting in the hospitality sector.
Perks of the Job Compensation in the hotel industry is about more than just base salaries and bonuses.
Enhancing the Guest Experience Housekeeping must remain at the heart of service delivery in hotels, whatever else they may offer.
The Price of Quality Salary levels are crucial to attracting and retaining top talent, but what is a fair wage?