Past Issues Issue Sponsors
Cover Story
At Your Service
At Your Service

No matter how strange or impractical a guest’s request, a good concierge will always deliver the goods. Elizabeth Choppin discovers that this traditional role is still very much in demand in the luxury hotel sector.


Crunch Time
Despite the current economic gloom, a number of landmark luxury hotels will open in New York during the next couple of years...
The Insider - Chris Patten
Since the handover, I’ve been back to either Hong Kong or China pretty much every year.
Destination Middle East
The credit crisis has produced financial instability in many economies worldwide.
High Society
Surrounded by the Swiss Alps and venue for the 1948 Winter Olympic Games, St Moritz’s sporting legacy provided EHMA’s...
Last Man Standing
With Kurt Ritter, the superlatives are in the statistics – over half a century spent in hospitality, with 30 years...
A New England
A century before Marc Jacobs made Mount Street Mayfair’s most fashionable address, the Connaught was attracting aristocrats...
Sense and Sustainability
Sustainability is the buzz-word of the moment.
In Touch
Any communication that a customer experiences during their relationship lifecycle with an organisation is known as a touchpoint...
Young Blades
In a culinary environment dominated by buzzwords, philosophies, movements and franchises, it sometimes feels as though producing...



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