Analysis

  • Tipping the Balance

    Faced with unfulfilled potential, hotel chains are learning some hard lessons about e-distribution. As third-party contractors become competitors, hotels must take back greater control of their margins, Best Western Germany...

  • The World at Your Feet

    Flooring may not be something many guests notice, but hoteliers are taking it very seriously indeed. They are breaking new ground in both newbuild and refurbishment projects. Helen Parton looks...

  • The Cost Matrix

    Realising the true cost of each function on a per guest basis has long been a hotel manager’s dream. Palmiro Noschese and Nicola Murgia of Sol Melià explain how innovative...

  • Designer Chic

    Fashion houses are now extending their brands into the hospitality sector. This is no surprise since they have become an integral part of everyday life, reports Helen Parton.

  • East-West Dialogue

    The Chinese outbound market could help the long-term fortunes of the European travel industry. But only if it can adapt its proposition to Chinese tastes, David Brown, VP of sales...

  • From Online to In-Room

    Mac Logan, CEO of JourneyPlan, looks at how hotels can add value to their websites. This can turn visitors into customers by providing extra online facilities to simplify their holiday...

  • Guiding Stars

    Are stars useful any more in a world where guests discuss hotels on websites? Thanks to the internet, rooms sell on price, while the current buzzword is no longer excellence...

  • King of the Castle

    The Badrutt’s Palace Hotel in St Moritz resembles a castle out of a fairytale. And the story of Hans Wiedemann’s arrival as managing director is equally remarkable. Kerstin Zumstein meets...

  • Ladies First

    After decades of catering to men, many luxury hotels are introducing women-specific services. It is hope that this will help attract a new breed of discerning, and affluent, female guests.

  • Luxury in Ten Square Metres

    YOTEL is a fresh concept aiming to deliver a luxury hotel experience at affordable prices. The idea is to transfer design and service elements from premium air travel. Rajul Chande...

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