Analysis

  • East-West Dialogue

    The Chinese outbound market could help the long-term fortunes of the European travel industry. But only if it can adapt its proposition to Chinese tastes, David Brown, VP of sales...

  • From Online to In-Room

    Mac Logan, CEO of JourneyPlan, looks at how hotels can add value to their websites. This can turn visitors into customers by providing extra online facilities to simplify their holiday...

  • Guiding Stars

    Are stars useful any more in a world where guests discuss hotels on websites? Thanks to the internet, rooms sell on price, while the current buzzword is no longer excellence...

  • A Test of Character

    Psychometric testing can be a powerful tool in finding the right candidate for a position. It can also establish benchmarks within an organisation, writes Christian Anklin of HVS Executive Search...

  • Future Trends In Upmarket Hotels

    Martin Hawthornthwaite looks at the elements that make up an upmarket hotel. For all that hotels focus on style and design, it is the quality of service that really sets...

  • An Event to Remember

    February's annual meeting of the European Hotel Managers Association in Budapest provided plenty of talking points. HMI presents some of the highlights.

  • All the Right Moves

    Chris Mumford, HVS Executive Search, gives some tips on job-hunting in the hospitality sector.

  • Three of the Best

    In the twenty-first century guests are more demanding about the food they eat and their diet. Rebecca Burgess reports on three hotels that are catering for individual health and lifestyle...

  • Life’s Little Luxuries

    Overpriced sparkling wine and salted peanuts are no longer making the grade in the mini bars of luxury hotels. Rebecca Burgess peeks inside the fridges of a selection of top...

  • Working Out What Guests Want

    Frequent travellers are increasingly concerned with being able to fit in a workout during their stay. Hotels therefore neglect their gym facilities at their peril. Nigel Ash looks at what...

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