Analysis

  • Three of the Best

    In the twenty-first century guests are more demanding about the food they eat and their diet. Rebecca Burgess reports on three hotels that are catering for individual health and lifestyle...

  • Perks of the Job

    Compensation in the hotel industry is about more than just base salaries and bonuses. HVS’s Chris Mumford looks at the typical employee benefits on offer and outlines how hotels can...

  • Raising the Bar

    Hotel bars are attracting a younger, more discerning urban clientele in addition to their guests. Rebecca Burgess samples this new wave of hotel bars, which are offering serious competition to...

  • Variations on a Theme

    Themed rooms and love hotels have been popular in Japan for many years. They are now beginning to make their mark on European boutique hotel design. Rebecca Burgess tracks down...

  • WiFi Proves its Value

    Wireless internet access is vital to attracting business travellers and conferences. Nigel Ash explains why, despite the expense, WiFi is essential.

  • Access All Areas: the In-Room Revolution

    The guests of the future will want all the latest technology in their hotels rooms. They range from 16 to 60, have limited loyalty to particular brands and technologies, and...

  • Creative Breakthrough

    In a bid to create more individual properties many hotels are giving designers more creative freedom. The results have been spectacular, writes Helen Parton.

  • Primary Colours

    Helen Parton looks at a few hotels experimenting with the wider range of colours now available. After years of standardised colour schemes, designers and hoteliers can now pick from a...

  • Cultural Revolution

    The ability of hotels to accommodate different cultures is vital but challenging. Hotels need to be sensitive not only in providing services but also in training staff. In achieving this,...

  • Enhancing the Guest Experience

    Housekeeping must remain at the heart of service delivery in hotels, whatever else they may offer. Hotels must also look at their management structure and decide whether to outsource their...

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