Analysis

  • Primary Colours

    Helen Parton looks at a few hotels experimenting with the wider range of colours now available. After years of standardised colour schemes, designers and hoteliers can now pick from a...

  • Cultural Revolution

    The ability of hotels to accommodate different cultures is vital but challenging. Hotels need to be sensitive not only in providing services but also in training staff. In achieving this,...

  • Enhancing the Guest Experience

    Housekeeping must remain at the heart of service delivery in hotels, whatever else they may offer. Hotels must also look at their management structure and decide whether to outsource their...

  • Hard-Fought Campaigns

    Mark Twain once wrote: 'All saints can do miracles, but few of them can keep a hotel’. As Nigel Ash discovers, achieving the right mix of location, price and amenities...

  • Milan on the Move

    Milan is celebrated as the style capital of Europe, but most of its hotel guests are still business travellers. HMI editor Kerstin Zumstein asks the general managers of some of...

  • Perks of the Job

    Compensation in the hotel industry is about more than just base salaries and bonuses. HVS’s Chris Mumford looks at the typical employee benefits on offer and outlines how hotels can...

  • Raising the Bar

    Hotel bars are attracting a younger, more discerning urban clientele in addition to their guests. Rebecca Burgess samples this new wave of hotel bars, which are offering serious competition to...

  • Variations on a Theme

    Themed rooms and love hotels have been popular in Japan for many years. They are now beginning to make their mark on European boutique hotel design. Rebecca Burgess tracks down...

  • WiFi Proves its Value

    Wireless internet access is vital to attracting business travellers and conferences. Nigel Ash explains why, despite the expense, WiFi is essential.

  • Does the Hotel Telephone Have a Future?

    While the costs of running a telephone system remain constant, revenues get smaller and smaller. It’s every controller’s nightmare. That old telephone switch needs to be replaced soon, an enormous...

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