Analysis

  • Spiritual sustenance: culinary spas

    Fresh fruit and a post-treatment tea are no longer sufficient sustenance for the 21st-century spa-goer. Health-conscious hotel guests increasingly expect their dietary criteria to be met hotel-wide. Elly Earls finds...

  • Hotel franchising: mutually beneficial

    Across Europe, increasing numbers of hoteliers are turning to the franchising model well established in the US. With one in six hotel rooms under construction in Europe now carrying a...

  • Marketing strategy: new frontiers

    In 2011, Accor refocused its hotel business, with fresh objectives, a modified marketing identity and a new tagline. Andrea Ashfield asks global chief marketing officer Gregoire Champetier and Jean-Luc Chrétien,...

  • Back to the future: hospitality trends

    EHMA president Peter Bierwirth looks back at the organisation’s annual congress in Vienna. Attendees discussed long-term customer trends within the hospitality industry, including the impact of digital technology and the...

  • Technology: access all areas

    Despite the outlandish speculations regarding the hotels of the future, operators are going back to basics. Monika Nerger of Mandarin Oriental, Ingvar Herland of Peninsula Hotels and Fairmont’s Vineet Gupta...

  • Hotel financing: from East to West

    A different kind of investor is becoming increasingly visible in the European hotel market. Philip Kleinfeld talks to Deloitte’s Nick van Marken and Arthur de Haast of Jones Lang LeSalle...

  • Hotel management: the Italian job

    Castello di Casole in Tuscany is finally due to open this summer following a six-year restoration. General manager Bart Spoorenberg describes the operational challenges of transforming a one-time Etruscan castle...

  • Hotel design trends: character building

    Award-winning practice Jestico + Whiles is celebrated for its playful take on hotel design. Abi Millar meets founding director John Whiles and associate director James Dilley to discuss how the...

  • Empire building: hotel development

    Driven to become a leading luxury hotel operator, the Jumeirah Group is developing its worldwide footprint. Phin Foster meets executive chairman Gerald Lawless to talk letterhead destinations, cultural exchange and...

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