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December 6, 2007

French Staff Receive Surly Report

French hotel staff have been categorised as some of the surliest in the world, according to a new French industry report. The report by the Committee for Modernisation of the French Hotel Trade says 24 percent of hotel guests and 38 percent of restaurant diners regularly complain about

By cms admin

French hotel staff have been categorised as some of the surliest in the world, according to a new French industry report.

The report by the Committee for Modernisation of the French Hotel Trade says 24 percent of hotel guests and 38 percent of restaurant diners regularly complain about poor customer service.

The report blames low wages and poor training as the causes of “chronic incompetence of staff”.

The report also highlighted the poor condition of many French hotels, with a quarter in disrepair and only one in six “considered beyond reproach by customers”.

Hotels may also struggle to stay open after new fire safety laws and provisions for handicapped access are introduced over the next five years, says the UK’s Daily Telegraph.

According to the paper, France has lost 1,500 of its 18,000 hotels over the last decade, with many brasseries and cafés forced to shut.

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