German hospitality company VELA Hotels has transitioned to Mews, a hospitality cloud solutions provider, to manage its collection of coastal properties.
The shift from a traditional on-site property management system (PMS) to Mews enables VELA to leverage a cloud-based infrastructure that facilitates automation, self-service capabilities, and integration with various third-party services, said VELA.
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Each of the three VELA apartment-style properties now employs Mews Terminals for integrated payment processing within their dining establishments and uses single sign-on technology to optimise staff access.
VELA Hotels revenue director Vitaliy Uralov said: “Our goal with VELA has always been to create places where guests feel truly at ease. That starts with operations that work seamlessly behind the scenes.
“Mews allows us to automate and digitise our workflows, giving our team more time to focus on the guest experience and less on admin. That’s the kind of change that supports our entire brand ethos.”
With the successful implementation of Mews across its existing locations, VELA Hotels is preparing for future growth.
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By GlobalDataThe brand anticipates the introduction of a new property in early 2026 that will feature a fully automated self-check-in process, eliminating the conventional reception desk in favour of a communal welcoming area.
Uralov added: “Mews gives us the flexibility to test and adopt new tools fast, without long delays or expensive connection fees.
“It’s empowering our teams to modernise, re-think long-standing processes and deliver a smoother experience for our guests.”
Earlier this month, Mews enhanced its Digital Key technology by integrating with Salto’s advanced locking system, enabling hotel operators to offer guests a contactless experience through Salto’s access control system.
