Hospitality group Wyndham Hotels & Resorts has introduced Canary Technologies’ AI Voice technology across its global network, enabling franchisees to use the system for guest communication.
The rollout comes after Wyndham conducted a pilot earlier this year involving over 700 hotels.
Go deeper with GlobalData
Discover B2B Marketing That Performs
Combine business intelligence and editorial excellence to reach engaged professionals across 36 leading media platforms.
Canary’s AI Voice feature is designed to answer calls, provide booking support, and quickly respond to guest enquiries.
The AI Voice system will also allow guests to receive immediate responses via telephone at any time, as part of an existing suite of digital solutions.
These solutions are already in use by Wyndham franchisees and form part of the company’s broader guest engagement platform, which includes check-in processes, text-based communication, and tailored promotional offers.
Through this latest initiative, Wyndham aims to integrate phone calls into its current communication channels, which already support texting and web chats.
US Tariffs are shifting - will you react or anticipate?
Don’t let policy changes catch you off guard. Stay proactive with real-time data and expert analysis.
By GlobalDataCanary Technologies co-founder and CEO Harman Singh Narula said: “AI Voice ushers in a new era of hospitality innovation, where intelligent, hotel-specific AI transforms every guest interaction.
“We’re proud to expand our partnership with Wyndham to continue redefining the guest experience. Industry data shows that hotels miss up to 30% of inbound calls, a third of which are to make a booking. With Canary’s AI Voice, hotels can now ensure 100% of calls are answered, making it smarter, faster and more rewarding for hotels and travellers alike.”
Wyndham operates approximately 8,300 hotels in 100 countries and serves more than 130 million guests annually.
The global rollout of AI Voice feature will make this technology available to thousands of Wyndham locations.
Canary developed the AI Voice tool as part of its Omnichannel AI platform that manages communications across various formats within the hospitality sector.
Wyndham Hotels & Resorts chief commercial officer Scott Strickland said: “Canary is a vital partner for Wyndham, and this expanded collaboration is another example of how, with their help, we continue putting owners first.
“By leaning into AI early and at scale—including solutions like Canary’s AI Voice—we’re helping hotels capture more revenue, deliver faster service, and meet guests where they are.”
