Digital travel platform Agoda has introduced the Property Ask Me Anything (AMA) Bot, an AI-powered chatbot created to provide immediate responses to travellers’ hotel-related inquiries.
This innovation is designed to provide precise information to assist Agoda’s users in the booking process, which involves browsing lodging options, evaluating amenities, and discovering the accommodation suitable for their journey.
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The Property AMA Bot, integrated with ChatGPT and live property data, answers more than 30,000 questions daily, improving user confidence.
The chatbot is set to address common traveller queries often hidden in property descriptions and reviews.
Agoda chief technology officer Idan Zalzberg stated: “Helping travellers get the answers they need, when they need them, is central to building trust in our platform and delivering even more value to customers.
“The Property AMA Bot reduces uncertainty by answering questions instantly, which in turn leads to a smoother, more satisfying booking experience.”
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By GlobalDataTravellers can also anticipate a smooth journey from browsing to booking, with the help of Agoda’s user-friendly innovations.
In February, Agoda and Paytm collaborated to offer hotel bookings through the Paytm app.
