Hotel tech group Canary Technologies has introduced Hospitality AI Agent Studio, a new tool designed for building and deploying AI agents tailored to the hospitality sector.
The company said the platform enables hotel operators to create agents that meet their operational requirements, either by adjusting pre-designed templates such as Front Desk and Concierge or by developing new solutions.
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The system operates on Canary’s existing AI infrastructure, which is already in use at thousands of properties worldwide and handles millions of guest interactions.
The studio integrates with existing hotel technology systems, allowing for the rapid creation and launch of AI-driven workflows throughout a hotel’s operations.
Users can align the customised agents with current brand standards, operational practices, and technology platforms.
According to Canary Technologies, the platform supports a range of tasks in departments including operations, reservations, sales, and marketing.
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By GlobalDataThe company reports that the tool can be used both on-property and off-site to serve various stakeholders, including guests, staff, owners, and partners.
The platform also provides default configurations for immediate use while offering flexibility for teams that require tailored experiences.
Canary Technologies co-founder and president SJ Sawhney said: “AI is fundamentally reshaping how hotels operate and serve guests.
“In addition to delivering AI-powered tools, we are giving hoteliers the ability to design and deploy their own intelligent agents across their operations. We’re excited to help usher in this new era for agentic AI in hospitality.”
Canary states that all agent creation and management is accessible through a centralised platform.
Last month, Omni Hotels & Resorts began implementing Canary Technologies’ guest management solutions across its properties in the US.
The hotel group used the technology to streamline communication with guests and improve access to information during their stays. Canary Technologies offered a solution called AI Guest Messaging, which enabled hotels to contact guests through channels such as SMS and WhatsApp in more than 100 languages.
This solution allowed staff to address guest inquiries faster while reducing the need for repetitive administrative tasks.
