Kerten Hospitality has selected Canary Technologies’ AI-driven guest management system to digitise operations across its portfolio of hotels in the Middle East, Europe, and North Africa (EMEA) region.
The technology will enable Kerten to automate the guest experience from pre-arrival to checkout. This move will allow guests to check in using mobile devices, communicate via AI-powered messaging and access targeted offers throughout their stay through Dynamic Upsells.
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The system also introduces Smart Checkout for streamlined departures.
Canary Technologies EMEA sales head Manuel de la Torre said: “Kerten Hospitality is leading a new era of lifestyle hospitality built on innovation and guest-centric design.
“With Canary’s solutions, Kerten is streamlining operations while enabling staff to focus on the meaningful interactions that define their brand.”
Kerten Hospitality manages a range of lifestyle hotels and plans to integrate Canary’s platform in all current and future properties as it seeks to enhance service delivery through digital solutions.
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By GlobalDataThe hospitality group currently operates 11 locations and has confirmed plans for an additional 57 projects within the EMEA region.
As an operator of hotels, serviced residences, and mixed-use destinations, Kerten focuses on lodging options shaped by local environments, said the company.
The adoption of Canary’s technology marks a move towards mobile-centric guest services aligned with the company’s development strategy.
Kerten Hospitality group marketing and communications director Giacomo Nicolodi said: “At Kerten Hospitality, our mission is to create experiences that connect guests to the heart of each destination.
“Canary’s technology allows us to do that at scale. We’re excited to modernise the guest journey while giving our teams smarter tools to deliver seamless hospitality.”
Last month, Bespoke Hotels implemented Canary Technologies’ guest management system at more than 50 of its hotels nationwide.
The rollout of Canary’s mobile-first system at Bespoke Hotels properties aimed at enhancing the guest experiences.
