Hotel technology developer Mews has purchased US-based AI company DataChat to advance its efforts in providing autonomous systems for the hospitality sector.
The financial terms of the deal were not disclosed.
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The transaction aims to enhance Mews’ capacity to automate operational tasks across key business areas including reservations, operations, distribution, revenue management, and guest services.
DataChat’s ‘conversational intelligence’ platform lets users query their business data in natural language, automatically producing insights, workflows and predictive models without coding or technical expertise.
The company was established by AI engineers and data scientists with experience applying natural language processing and data automation in industries such as retail, telecommunications, and financial services.
DataChat CEO Viken Eldemir said: “At DataChat, we’ve built technology that bridges the gap between human understanding and machine capability.
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By GlobalData“By combining conversational interfaces with automated data reasoning, we’re going to be building agents that understand intent, reason across data sources, and act autonomously, which will bring an entirely new level of intelligence and personalisation to hospitality.
“This will mean Mews hoteliers can get answers to questions without having to run or interpret reports.”
The acquisition forms part of Mews Ventures’ strategy to support investments that broaden the company’s technological offerings and market presence.
Mews will apply DataChat’s proprietary analytics capabilities to accelerate its AI initiatives, aiming to help hotels manage revenue streams more efficiently while controlling operational costs.
Mews founder Richard Valtr said: “From bookings to check outs, every guest moment generates data – positioning hospitality among the world’s most insight-rich industries. The true opportunities lie in unlocking that data to power smarter, more intelligent operations.
“With DataChat’s exceptional team and technology, we’re moving beyond systems that simply assist hoteliers – toward intelligent platforms that evolve in real time, learning from every interaction. With this step, Mews is defining the future of agentic hospitality.”
Recently, Canada-based boutique resort group Basecamp Resort began rolling out the Mews property management system across all its locations.
