Hospitality technology platform Mews has broadened the capabilities of its Digital Key technology via the integration with Salto’s smart locking solution.
This collaboration enables hoteliers utilising Salto’s access control system to provide guests with a completely seamless and contactless experience through the Mews Hospitality Cloud.
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Hotels will be equipped with Salto smart access to offer room entry through mobile devices, thereby eliminating the need for a key.
This bolsters security, streamlines the check-in process, and allows front desk staff to concentrate on improving guest services.
Mews CEO Matt Welle said: “Every step of the guest journey should be effortless.
“With Salto smart access for hospitality compatibility, more properties can reduce the friction around arrival and check-in. Digital Key is a win-win because it’s as much about operational efficiency as it is about improving guest satisfaction.”
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By GlobalDataThe integration of Salto Space has been successfully implemented at Belgian hospitality brand YUST, known for its hybrid model catering to both short and long-term stays.
Its Antwerp property reported that 12% of guests checked in using the Digital Key in the first month without any promotional efforts. Furthermore, 64% of guests with an active digital key have utilised it to access their rooms.
YUST chief technology officer Dirk Van Gompel said: “We’re only tech-focused when we can use tech to improve the guest experience.
“Digital Key makes it easy for guests to go straight to their room, while creating real-time savings for our team, who can then focus on building real human connections.”
The integration is stated to offer numerous advantages, including expedited check-in processes where guests can bypass the front desk, reduced manual tasks, environmental benefits due to the elimination of plastic keycards, and a digital, on-the-go check-in and check-out experience.
Salto Systems Hospitality Solutions business lead Nora Urquiza said: “At Salto, we believe access to technology should be so convenient that guests actually enjoying using it.
“Our integration with Mews reinforces our commitment to delivering a seamless, secure, and modern digital experience through strong technology alliances.”
Entirely incorporated into the Mews Hospitality Cloud, Mews Digital Key empowers properties to automate and customise the guest stay experience, from online check-in to enhanced sales opportunities.
Recently, Mews introduced a Multicurrency feature, now accessible to customers throughout Europe.
