Hospitality cloud provider Mews has introduced a new feature that allows guests to securely access hotel rooms and store keys directly within their smartphone wallets.
The integration of digital hotel room keys into guests’ smartphone wallets is the result of a partnership between Mews and ASSA ABLOY subsidiary Vingcard.
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It supports contactless entry by tapping the phone or a compatible wearable device against the door’s reader.
Mews CEO Matt Welle said: “Travellers are telling us exactly what they want from their hotel experience: convenience, speed, and a room that feels truly theirs the moment they arrive. Our research shows that more than a third of guests now consider keyless entry essential to a perfect hotel stay – and 70% would skip the front desk queue entirely if they could.
“With smartphone wallet digital keys, we’re empowering guests to check in on their own terms and access their room with just one tap. This isn’t just a technology upgrade – it’s a giant leap toward the future of hospitality, where personalisation and frictionless service set hotels apart thanks to our collaboration with Vingcard.”
This functionality seeks to phase out the need for physical key cards and additional app installations, said Mews.
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By GlobalDataAccording to the company, this will help lead to reduced waiting times, a touch-free entry process and a smooth experience for guests.
German hotel group Hey Lou HOTELS has become the first Mews customer to implement the new wallet-based digital keys.
At Hey Lou Karlsruhe, guests are able to access their rooms using digital keys stored in their smartphone wallets.
Hey Lou HOTELS founder and managing director Martin Kemmer said: “Our guests can walk straight in and feel at home the moment they arrive – no queues, no plastic.
“Being the very first to launch wallet keys via an integration with Mews that leverages Vingcard technology underscores our passion for innovation and proves that pioneering technology can make hospitality both simpler and more personal.”
In April, Choice Hotels International partnered with Mews on property management system (PMS) integration.
