Boutique hotel group New Hotel Collection has partnered with Shiji to roll out the latter’s property management system, Daylight PMS, across its portfolio.
The company replaced its previous legacy systems after identifying challenges in synchronising operations across multiple locations.
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Shiji Americas senior vice-president Ryan King said: “We are thrilled to partner with New Hotel Collection as they enhance their property management capabilities. Their forward-thinking approach in choosing an enterprise-level platform reflects their dedication to optimising operations and delivering exceptional guest service. Our team collaborated closely with them to ensure a seamless transition, and we’re proud to have exceeded their expectations.”
With Daylight PMS, New Hotel Collection consolidated its reservation processes and standardised reporting for four properties.
The system also integrated guest profiles and allowed the company to add new properties to the platform as needed.
According to Shiji, the hotel group’s staff now use a single system across all locations.
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By GlobalDataNew Hotel Collection’s technology and design director Christopher Hutchison said: “Shiji’s Daylight PMS has been a game-changer for our operations. The implementation went beyond our expectations, with the team providing exceptional service and support throughout the process.
“We even took a hands-on approach with our most recent implementation at Central Hotel, which highlights how scalable and user-friendly the system is. For the first time, our teams are working from one consistent platform that connects every property, every guest profile, and every department. This partnership has allowed us to elevate both our guest experience and operational effectiveness.”
With centralised operations and unified reporting, New Hotel Collection reports improved data-driven decision making and a consistent experience for guests across all hotels, stated Shiji.
Shiji recently revealed plans to partner with travel technology company Amadeus to provide a more end-to-end solution for the hospitality sector.
