Hospitality technology provider Shiji has completed the installation of its Infrasys POS system at Hyatt Regency Greenville in South Carolina, US.
The deployment includes Infrasys POS, Stellaris Digital Dine, QSR/KDS, which is being implemented at a Hyatt property for the first time, and Infrasys POS Move mobile hardware.
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The technology enables hotel staff to manage food and beverage (F&B) operations, including taking orders and payments and handling guest preferences across various outlets within the property.
Guests can access digital menus and place orders through their own devices or on-site tablets.
The kitchen display system coordinates workflows in real time while mobile POS hardware allows staff to serve guests throughout the hotel.
Hyatt Regency Greenville F&B director Michael Agostino said: “Implementing Infrasys POS has been a game changer for our team. The system’s ease of use and flexibility allow our staff to deliver faster, more seamless service across our outlets.”
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By GlobalDataThis installation represents Shiji’s 400th rollout of Infrasys POS at a Hyatt location since the partnership commenced in 2019.
The company has supplied Hyatt properties with a full digital ecosystem that aims to support both guest convenience and operational management.
Shiji Americas senior vice-president Ryan King said: “Infrasys POS was designed for exactly this kind of operation: high-volume, high-guest experience and brand standards, and multi-outlet environments where flexibility and speed matter.
“We’re proud to support Hyatt in delivering consistently exceptional service across hundreds of properties, and we’re especially excited to mark our 400th deployment across the brand’s global portfolio.”
The ongoing collaboration between Shiji and Hyatt began five years ago and now spans hundreds of hotels worldwide.
Hyatt guest technology products vice-president Rohan Jani said: “Our collaboration with Shiji and the integration of Infrasys POS across many Hyatt hotels reflect our continued investment in technology to directly enhance the guest experience.”
Shiji reports that its technology deployments enable hotels to integrate front-of-house and back-of-house processes under one digital platform.
Last month, Shiji Japan initiated a full-scale rollout of Reviewpro Reputation, a guest feedback management platform, across hotels and restaurants in Japan.
