Unique wilderness hotel brand Wilding Hotels is collaborating with Volo Solutions to introduce in-room concierge tablets across its properties.
This initiative is set to streamline operations and elevate the overall guest experience by providing modern and eco-friendly in-room services.
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Wilding Hotels’ hotel operations head Amy Hansen said: “At Wilding Hotels, we focus on providing a seamless and elevated guest experience while fostering sustainability.
“Implementing Volo in-room tablets has enhanced guest experience, streamlined operations, and supported our sustainability goals.”
The collaboration with Volo brings customisable, user-friendly platforms to Wilding Hotels’ guests, allowing for real-time updates and location-specific content that align with the brand’s luxury hospitality standards.
These tablets enable guests to access hotel services, make bookings, and receive local recommendations directly from an iPad in their room.
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By GlobalDataThe implementation of Volo’s solution has enhanced communication between guests and staff, lessening response times, and allowing the hotel team to deliver more tailored service.
By replacing traditional printed materials with digital solutions, Wilding Hotels has minimised paper waste and expenses associated with printing.
In addition to improving service efficiency, the in-room tablets also serve as a ‘revenue-driving tool’ by facilitating the upselling of dining options, spa services, and other experiences.
Wilding Hotels is looking forward to integrating further personalisation and smart room features, including AI-powered recommendations to improve the concierge experience.
Hansen added: “Volo’s intuitive platform and exceptional support made this transition seamless, and we’ve already seen increased engagement and revenue.
“These tablets are central to delivering a high-touch experience aligned with our brand’s luxury and innovation.”
With its focus on sustainability, Wilding Hotels has properties in Alaska and Texas, US.
