Nonprofit mountain retreat YMCA of the Rockies has chosen 15 software solutions from Agilysys to upgrade operations at its two large locations in Colorado, Estes Park Center and Snow Mountain Ranch.
The two campuses have a combined capacity to host over 5,000 guests, covering a range of lodging options such as lodges, cabins, yurts, and campsites.
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These sites also provide several dining formats, including full-service restaurants, buffets, and self-service food outlets, as well as more than 300 guest activities.
The organisation required technology that could adapt to its broad operational needs and scale.
After an extensive evaluation process, decision-makers opted for Agilysys due to its integrated suite addressing a variety of functions, ranging from property management systems (PMS) and point-of-sale systems (POS) to kiosk check-in features with wristband access.
The selected solutions include Versa PMS, InfoGenesis POS, Residence Management, and Sales & Catering tools.
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By GlobalDataAdditional systems cover guest-facing mobile applications for bookings and check-in or check-out, self-service kiosks with key and wristband dispensing, service management platforms for guest-staff communication, reservation platforms for dining and activities, and retail management systems.
Gift card support, loyalty programme features, digital marketing tools for guest engagement, and DataMagine for document digitisation and workflow efficiency are also included.
Management expects that consolidated data across different service areas will improve reporting accuracy and decision-making speed.
The adoption also introduces contactless services such as mobile check-in and activity reservations with wristband-enabled access and payment.
Both campuses intend to use these updates to process guest interactions more efficiently while meeting the operational requirements unique to family travel groups and conference attendees.
YMCA of the Rockies information technologies vice-president Jon DeLaCastro said: “After a thorough evaluation, we selected Agilysys as our long-term technology provider based on their ability to integrate lodging, dining, activities, and check-in into a single cohesive platform.
“These updates will offer our guests more contactless convenience, smoother activity coordination, and enhanced personalisation.”
Agilysys confirmed its role in providing these systems following a selection process that considered solution integration capabilities and long-term support requirements.
Agilysys’ hotels and resorts sales vice-president Tim Hansen said: “It is an honour to partner with YMCA of the Rockies, whose scale and community mission make it a standout in hospitality.”
The company’s software will underpin operational changes aimed at improving digital workflow compliance while supporting diverse guest experiences across accommodation types and organised activities offered by YMCA of the Rockies.
