Cloudbeds has reached a new partnership with hospitality technology provider Traversing.ai, making AI-driven communication and review management tools available to hotels across its platform.
The integration brings Traversing.ai’s Review Management Suite, AI Contact Centre and Conversational Distribution Engine into the Cloudbeds system, enabling hotels to handle voice calls, chat, messaging, and online reviews through a single layer.
The collaboration allows hoteliers to streamline guest communications by reducing response times across multiple digital and voice channels.
The unified system also supports an increase in direct bookings and enables automated upselling through AI-generated recommendations, stated the companies.
It also aims to help hotels manage their online reputation by centralising review activities from various platforms and providing tools to raise response rates to guest feedback.
Cloudbeds customers worldwide can now access the new features.
Hotels using Cloudbeds can automate responses to guest inquiries, coordinate reviews in one location, and support direct booking processes through the integrated services from Traversing.ai.
Cloudbeds Partnerships VP Sebastien Leitner said: “Seamless communication is now a core driver of hotel performance. Integrating Traversing.ai into Cloudbeds gives hoteliers a consolidated system for responding to guests, managing reviews, and converting more demand — all from within the platform they already rely on to run their business.”
Traversing.ai provides an AI platform developed for the hospitality sector.
The company offers tools which allows hospitality teams to manage guest communications through automated systems.
Traversing.ai co-founder and chief revenue officer Blaire McCoy said: “Hospitality has always been about meaningful human connection, and today’s technology should strengthen, not replace, that foundation.
“Our partnership with Cloudbeds allows hotels to combine intelligent automation with the personal touch guests expect. By removing friction from communication and elevating the way hotels manage reviews and guest engagement, we’re empowering teams to focus on creating exceptional experiences. Together, we’re building the operational backbone for the next generation of hospitality.”
Cloudbeds operates a unified platform for the hospitality industry, serving hotel operators in over 150 countries.
Most recently, CN Hotels selected Cloudbeds to serve as its property management system, aiming to enhance operational efficiency across its portfolio.
