Social Sustainability in Travel & Tourism
Social sustainability performance is one of the three pillars of ESG. It assesses a company’s engagement with its workers, customers, suppliers, and the local community. It covers human rights, diversity and inclusion, health and safety, and community impact. Inattention to these factors can damage corporate brands and reputations and bring legal and regulatory penalties. Companies in every sector, including travel & tourism, will need to make concerted efforts to improve their performance across all three ESG measures.