YY Group Holding has deployed its agentic AI execution layer, OpenClaw, within its YY Circle platform, across three hotel clients in Southeast Asia.
The deployment currently supports two of the five planned client-focused workflows, whilst selected internal accounts are also using the system.
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This marks the first phase of YY Group’s agentic AI strategy outlined in its May 2026 strategic update.
OpenClaw integrates AI-driven execution with existing messaging applications, spreadsheets, and other operational tools commonly used within hotel teams.
The system connects the platform’s talent, workflow, and data intelligence modules, providing access to both functions and data through direct user queries or AI-driven actions.
YY Group aims to increase shift fulfilment rates and reduce the coordination burden for both client and internal teams through this technology.
Clients are actively using two workflows introduced with OpenClaw, including a chat-based shift creation function that enables human resources (HR) and operations staff to request shifts directly through messaging applications.
The other is an automated worker outreach tool in which the AI contacts workers at risk of absence and escalates unresolved absences to the company’s operations team.
Three further workflows, including proactive shift fill-rate alerts, plain-language worker pool queries, and post-shift rating capture, are scheduled for production during the second half of 2026. A phased expansion to additional hotel clients is planned.
The current OpenClaw deployment runs on cloud infrastructure managed by YY Group for its Singapore operations.
The company has set up role-based permission controls and requires human approval for actions involving financial transactions or modifications to worker records.
The system uses Claude (Anthropic) as its foundational large language model, consistent with Arros AI technology.
YY Group intends to provide updates on product milestones and operational outcomes as the rollout progresses.
YY Group CEO Mike Fu said: “Our hospitality clients tell us the single biggest drag on productivity is not the absence of data — it is the time it takes to act on data scattered across messaging groups, spreadsheets, and disconnected portals.
“OpenClaw closes that gap by bringing our AI-native platform to where operations teams already work and automating workflows across the board, turning YY Circle from a workforce solution into an operational partner for hotel HR and operations teams.”
