Radisson Hotel Group (RHG) has entered a partnership with Yipy to implement the latter’s Hospitality Standards Management System to manage brand standards across its portfolio of more than 1,600 hotels in operation and under development in the EMEA and APAC regions.
The company will deploy Yipy’s technology with the objective of updating existing methods for monitoring, managing, and executing brand requirements at each property.
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The move comes as more hotel groups transition away from traditional documentation in favour of centralised digital platforms.
RHG aims to use the new system to make operational standards more accessible and tailored for its ten brands, covering hotels, departments, and teams according to location, property type, and role-specific needs.
The technology provided by Yipy is intended to replace a range of legacy tools, including PDFs, spreadsheets, printed manuals, and separate audit documents.
According to the company, this centralised system is designed to support onboarding procedures, improve compliance, and reduce inconsistencies in execution.
By doing so, RHG is seeking to maintain uniform guest experiences while allowing for flexibility to meet regional, legal, cultural, and brand-specific requirements.
Yipy’s platform features role-based access to standards, multilingual capabilities, visual instructions, automated self-assessments, and centralised reporting. These functions are expected to assist RHG in strengthening oversight and agility in operations across diverse markets.
RHG global brand compliance and implementation associate manager Melissa Melendez Juan said: “Managing brand standards across ten brands and more than 1,500 properties is one of the most complex operational challenges in hospitality. What drew us to Yipy is that hotels only see the standards that apply to them, which removes unnecessary complexity and makes standards far more actionable.
“The automated self-assessments allow teams to train and monitor compliance without delays while giving us much greater visibility into where operational challenges are recurring across the portfolio.”
