Oracle has launched Oracle OPERA Cloud Assistant, an AI-driven tool built directly into its OPERA Cloud hotel management platform.
The assistant works inside existing OPERA Cloud workflows, automating functions such as room assignments and AI-generated rate descriptions aimed at improving accuracy and consistency.
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It also includes AI-based language translation, which Oracle says is designed to support hotel operations in 230 countries and territories and help staff deliver more uniform service across regions.
Oracle added that the new capabilities are available immediately at “no additional cost” to OPERA Cloud customers worldwide.
Oracle said OPERA Cloud Assistant allows staff to ask natural-language questions inside the platform and receive real-time answers based on hotel procedures and Oracle documentation.
The AI tool can support more personalised room assignments by analysing reservation information, guest preferences, stay history and operational parameters to recommend suitable rooms. This, in turn, is expected to reduce manual effort and speed up check-ins.
On the commercial side, the company said AI-generated rate code descriptions can improve the quality and consistency of rate information across distribution channels, supporting revenue management and reducing administrative work.
Oracle consumer industries senior vice-president Laura Calin said: “AI has the potential to transform hotel operations when it is seamlessly integrated into associates’ daily work.
“With OPERA Cloud, users have a unified AI-enabled platform that streamlines operations, removes challenges, and helps staff make smarter decisions in real time.
“By reducing friction and automating routine tasks, hotel associates can focus on what matters most – delivering exceptional service.”
Wyndham Hotels & Resorts, a hotel franchisor with more than 2,100 properties on OPERA Cloud, endorsed the move.
Wyndham Hotels & Resorts chief commercial officer Scott Strickland said: “With new AI capabilities embedded directly within Oracle OPERA Cloud, we’re helping franchisees and the teams that support them unlock new levels of productivity, consistency, and operational agility, all without disrupting existing workflows.”
In January, IHG Hotels & Resorts approved Oracle’s OPERA Cloud hospitality platform to be used as the property management system in its hotels across the Americas and the Europe, the Middle East, Africa and Asia (EMEAA) region.
