With Singapore’s announcement that it was to encourage the use of facial recognition across its hotels, sharing images with authorities, the question of guest privacy was inevitably raised. Is there a dark side to digital check-in or is data sharing nothing new? Andrew Tunnicliffe reports.
With tens of millions of guests a year, the hotel industry consumes huge quantities of data, much of it personal and highly sensitive. Ensuring the right protection is in place is costly, both financially and for ones reputation, if done incorrectly. Andrew Tunnicliffe talks with PwC’s Matthew Wilmot about the challenges the sector faces and what more it, third parties and regulators can do to avoid the next scandal.