Replacing plastic key cards, this technology speeds up check-ins and lowers environmental impact. / Credit: Hyatt Hotels

The hospitality industry is embracing a new era of convenience and security by adopting Apple Wallet room keys.

This innovative technology allows guests to use their iPhone or Apple Watch to unlock hotel rooms and access other areas, eliminating the need for traditional plastic key cards.

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As more hotels implement this feature, the guest experience is becoming more seamless and sustainable.

How Apple Wallet room keys work

Guests can add their room key to Apple Wallet through the hotel’s app. Once added, the key can be used by holding the device near an NFC-enabled lock.

Express Mode enables unlocking without waking or unlocking the device, and Power Reserve ensures functionality even when the device’s battery is low. Security features like Face ID and Touch ID protect the key, and it can be remotely deactivated if lost or stolen.

Guests can also securely share digital keys with others in their party and control permissions.

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Benefits for guests and hotels

For guests:

  • Convenience: No need to carry or worry about losing a physical key card.
  • Security: Enhanced protection through device security features.
  • Sustainability: Reduces reliance on plastic key cards.

For hotels:

  • Cost savings: Reduces the need for physical key cards and associated administrative costs.
  • Guest satisfaction: Offers a modern, streamlined check-in experience.
  • Environmental impact: Supports sustainability initiatives by minimizing plastic waste.

Adoption and challenges

While the adoption of Apple Wallet room keys is growing, it is not yet universal. Hotels must invest in compatible NFC-enabled locks and integrate with Apple’s system, which can be costly and complex.

Additionally, some guests may be unfamiliar with the technology or have concerns about security and privacy. However, as more hotels implement this feature and educate guests, adoption is expected to increase.

Looking ahead

Apple Wallet room keys are transforming the hotel experience by offering a more convenient, secure, and sustainable alternative to traditional key cards.

As technology continues to advance, it’s likely that more hotels will adopt this feature, further enhancing the guest experience.