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Accor and French insurance firm AXA have formed a strategic partnership to provide medical support to guests across the 5,000 Accor hotels worldwide, as it prepares for the post Covid-19 rebound.
The medical service, which complements Accor’s overall global recovery plan, is included in the enhanced health and prevention protocols implemented through its ALLSAFE Cleanliness label in anticipation of the progressive reopening of its hotels across the different regions.
Accor chairman and CEO Sébastien Bazin said: “In an increasingly complex environment, our 300.000 team members on the ground will be able to assist our guests and ensure their safety during their stays, turning our hotels into shelters.
“This initiative combined with our ALLSAFE enhanced hygiene protocols, will be key to rediscover the Love of Travel in the 5000 Accor properties around the world.”
Under the partnership, Accor guests will benefit from expert medical solutions provided by AXA Partners as soon as July this year.
Initially, Accor guests will benefit from AXA’s recent advances in telemedicine through free access to medical teleconsultations and also to its medical networks with medical professionals.
With this, hotels will be able to make the most relevant referrals to their guests in the 110 destinations where Accor is present.
AXA CEO Thomas Buberl said: “AXA’s ambition is to move from a payer to a partner with its customers, notably by providing them with innovative solutions in health.
“Partnering with Accor, a worldwide leader in hospitality, is a unique opportunity to enlarge people’s access to our healthcare expertise and solutions. As we are facing an unprecedented health crisis with Covid-19, this ambition has never been more relevant.”