Oracle has announced that Accor is transitioning its worldwide properties to the Oracle Hospitality OPERA Cloud property management systems (PMS) to optimise and enhance its hotel operations.

OPERA Cloud's PMS streamlines IT processes and centralises data, ensuring that information is easily accessible to everyone.

The technology features an open architecture, integrated services and open APIs designed to expedite innovation and transform the guest experience.

OPERA Cloud's PMS enables Accor to standardise its PMS information across 110 countries and improve performance monitoring, business decision-making and guest experience customisation.

Accor chief distribution officer Jean Noel Lau Keng Lun said: “Implementing a global cloud-based PMS is part of our drive to deliver a consistent, high-quality experience for guests, and to optimise operations across our global footprint.

“Oracle Hospitality OPERA Cloud has proven to be the optimal solution for consistent functionality across our diverse portfolio of brands worldwide. We particularly value Oracle’s collaborative spirit, which has transformed our engagement from that of a technology provider into a true strategic business partner.”

Accor chose Oracle OPERA Cloud in the first quarter of fiscal year 2024.

The company has also chosen Oracle OPERA cloud sales and event management to support its meetings and events business.

This solution provides staff with a comprehensive understanding of available venues, while guests and third-party event coordinators can use digital tools to book guestrooms, event spaces and catering services.

Oracle Consumer Industries executive vice-president and general manager Alex Alt stated: “With OPERA Cloud, Accor will be able to more quickly adapt to new opportunities, have the data to adjust where needed, and set the standard for both guest and staff experiences with a contemporary, API rich, and intuitive suite of Oracle solutions.”