Brøchner Hotels has chosen Canary Technologies’ Guest Management System to support digital guest services and streamline staff operations at its properties.
The Copenhagen-based hotel group is introducing Canary’s technology across its portfolio, aiming to improve efficiency from booking to checkout.
Canary’s mobile check-in functionality will allow guests to complete arrival procedures using their smartphones.
The AI-powered Guest Messaging allows automated messaging facility that will enable hotel staff to communicate with guests in real time through various platforms such as SMS and WhatsApp.
Automatic translation in over 100 languages is available, facilitating interaction with international guests, stated Canary.
The hotel group is implementing these technologies with the goal of simplifying operational processes and supporting its staff.
Automation features are intended to reduce manual workloads and enable faster responses to guest enquiries, according to Canary.
Canary Technologies EMEA sales head Manuel de la Torre said: “Brøchner Hotels is redefining boutique hospitality with technology that complements their design-led approach. With Canary, they can streamline arrivals, improve guest communication, and create more personalised stays that reflect their boutique vision of service.”
Brøchner Hotels is a family-owned hotel group which converts historic buildings into boutique properties.
Brøchner Hotels CMO Sinne Fiil Fredslund said: “At Brøchner Hotels, we believe a stay should feel extraordinary. Canary helps us extend that vision by making communication seamless, supporting our colleagues, and keeping every interaction personal.”
Canary Technologies solutions are used by more than 20,000 hotels in more than 100 countries, including locations managed by Intercontinental Hotel Group, Marriott International, and Four Seasons.
The company provides digital solutions specialising in guest management systems designed to digitise the guest experience and support operational efficiency.
Hospitality Associates, a hotel management company, has recently implemented Canary Technologies’ AI Guest Messaging platform to enhance communications throughout its range of hotels.
