Australia-based Crown Resorts has chosen Canary Technologies to implement its AI-based guest management system across its properties.

The agreement will see Crown implement Canary’s mobile check-in, AI guest messaging, dynamic upsells, digital compendium and smart checkout solutions.

The technology enables guests to manage their stay from their own devices, including checking in and out, communicating with staff via AI-driven messaging, accessing information about resort amenities, and receiving tailored upgrade or add-on offers during their visit.

These systems intend to streamline processes for both guests and staff.

Crown Resorts' chief technology officer Nicole Pelchen said: “At Crown, we’re constantly evolving to match the expectations of today’s luxury traveller.

“Canary’s solutions allow us to digitise key touchpoints across the stay without losing the warmth and personalisation our guests value. From mobile check-in to smart checkout, we’re delivering a modern experience at every step.”

By introducing these digital tools, Crown Resorts seeks to provide guests with more control over their experience using their mobile devices without requiring a separate application download.

Canary Technologies APAC general manager Daniel Mourad said: “We’re excited to partner with Crown Resorts, a brand synonymous with luxury and innovation.

“With Canary, Crown is setting a new benchmark for elevating the experience with guest-facing tech and further enhancing the elite level of service they’re known for.”

Canary provides digital solutions for the hospitality sector, focusing on automating guest touchpoints from booking through to departure.

The company supplies its technology to more than 20,000 hotels in over 100 countries worldwide, including major brands.

Last month, Wyndham Hotels & Resorts deployed Canary Technologies’ AI Voice system throughout its international portfolio.