Canary Technologies, a leading provider of guest experience solutions, has been selected by IHG Hotels & Resorts as an approved vendor for its digital tipping solution.

The collaboration aims to improve employee recognition and enhance the guest experience across IHG's global network of hotels.

Addressing the evolving tipping landscape

Traditional tipping practices have been impacted by the decline of cash usage, potentially affecting staff compensation and morale.

Canary's digital tipping solution, recognised as the premier offering in the category by hoteliers in 2024, addresses this challenge by offering a convenient and secure way for guests to tip hotel staff electronically.

Benefits for IHG and its hoteliers

The partnership between IHG and Canary offers a range of benefits:

Improved staff recognition and retention: by providing a seamless tipping experience, Canary empowers guests to appreciate exceptional service, potentially boosting staff morale and retention.

Enhanced guest experience: offering a convenient tipping option can contribute to a more positive and personalised guest experience.

Flexibility and choice for hoteliers: IHG hoteliers gain the option to leverage Canary's digital tipping alongside the company's comprehensive suite of guest management solutions, including mobile check-in/out, upselling tools and guest messaging.

A positive step for the hospitality industry

"Hotel staff members are the backbone of the hospitality industry and guests want to tip staff for great service," said Dhiraj Singh, vice-president of sales at Canary, in a statement.

"With the declining use of cash worldwide, staff tips have taken a hit over the years. We are thrilled to help IHG hoteliers boost guest satisfaction and reward hard-working team members."

The collaboration signifies a positive step towards creating a more efficient and rewarding tipping ecosystem within the hospitality industry.