US-based boutique inn The Landgrove has implemented the Mews property management system (PMS) to digitalise and streamline its operational processes.

The 16-room inn transitioned from a decades-old manual reservation process to a digital platform, which now manages online bookings, integrated payments, and check-in and check-out procedures.

According to The Landgrove, the new system has decreased administrative workload and enabled staff to concentrate on guest service and expanding event operations.

The adoption of Mews has also affected the management of group bookings for the inn’s portfolio of events, including arts workshops, retreats, and related activities.

The Landgrove reports that these functions are now managed through a single platform, which supports their nationally recognised arts programme and other group events.

In future, the inn plans to extend its partnership with Mews by incorporating additional modules such as point-of-sale and event management software once they are available in the US market.

Mews president Mike Coscetta said: “We’re proud to support The Landgrove as they modernise and grow. Their commitment to hospitality and community aligns perfectly with our mission to simplify hotel operations and unlock more meaningful guest experiences.” 

The Landgrove operates on a 25-acre site within the Green Mountain National Forest.

The inn provides guest rooms, breakfast services, Wi-Fi access, an onsite restaurant, event facilities, and an art studio.

Established over two centuries ago in Landgrove, Vermont, the property continues to host a wide range of seasonal activities and events for visitors and artists each year.

The Landgrove owner Bruce Haupt said: “From the very first conversation, the Mews team made what seemed complicated incredibly easy. We were live in just one week, thanks to our onboarding manager.

“The AI chatbot support has been a fantastic first line of help, and every person we’ve worked with – from sales to onboarding to customer support – has been amazing. We’re now able to focus on our guests and events, not paperwork.” 

Mews recently published a report analysing the influence of intelligent agents on hotel operations. The document details how advancements in agentic AI are contributing to a new stage of digital development within the hospitality industry.