Omni Hotels & Resorts has started implementing Canary Technologies’ guest management solutions across its properties in the US.
The hotel group will utilise the technology to streamline communication with guests and improve access to information during their stays.
Canary Technologies provides a solution called AI Guest Messaging that enables hotels to contact guests through channels such as SMS and WhatsApp in more than 100 languages. This solution allows staff to address guest inquiries more quickly while reducing the need for repetitive administrative tasks.
Additionally, Omni Hotels & Resorts will introduce Canary Technologies’ Digital Compendium, a mobile-accessible resource that offers centralised details about hotel amenities, services, and property-specific information.
The adoption of these digital tools aims to facilitate direct communication between Omni Hotels & Resorts’ staff and guests while making relevant information readily available on demand.
Canary Technologies global sales vice-president DJ Singh said: “Omni Hotels & Resorts is focused on delivering thoughtful, memorable experiences at scale. With Canary’s AI Guest Messaging and Digital Compendium, Omni will engage guests in real time, reduce friction and ensure guests can always get the answers they need while freeing teams to focus on in-person service.”
Omni Hotels & Resorts operates more than 50 properties across the US.
Omni Hotels & Resorts chief information officer Gustaaf Schrils said: “At Omni Hotels & Resorts, our goal is to create experiences that feel seamless, personal, and rooted in genuine service. Canary helps us extend that commitment by making information more accessible and communication more responsive, while giving staff more time to make meaningful connections.”
Earlier this month, Canary Technologies acquired the assets of OpenKey to expand its hotel mobile key capabilities. The acquisition enables Canary Technologies to support more types of door lock systems through its Mobile Key platform for hotels internationally.
By incorporating OpenKey’s technology and partnerships, Canary Technologies plans to increase the reach of its AI-powered guest management system for hotel operators around the world.
