Regency Hotel Management has selected Stayntouch’s cloud-based property management system (PMS) to be implemented across its network of independent hotels in the US.
With a portfolio exceeding 100 properties, Regency selected Stayntouch after a thorough seven-month evaluation of different PMS providers.
The decision was influenced by Stayntouch’s mobile-first, flexible platform that supports multi-property management and extends hotel service capabilities beyond the traditional front desk through tablet-based operations.
Regency chief technology officer Jim Stark said: “Stayntouch understands hospitality, not just software. The platform allows us to remove barriers between our guests and our teams, while giving us the data and flexibility we need to serve both our guests and our ownership groups.”
The partnership has enabled Regency to rapidly deploy the Stayntouch system, with some properties going live and staff being trained within two days per hotel.
This implementation process was supported by dedicated teams, ensuring a seamless transition. As a result, hotel teams can now engage with guests more efficiently, offering check-in services via tablets across various locations within the hotels, such as meeting spaces.
The adoption of Stayntouch's system has also facilitated quick training for Regency's staff, allowing new hires to start managing guest check-ins within hours.
Furthermore, the system's multi-property functionality and centralised reporting capabilities enable Regency to make rapid, data-driven decisions that enhance revenue, operational efficiency, and owner returns.
Stayntouch CEO Jacob Messina said: “The Regency team understands that technology should empower people, not replace them, and we’re proud to support their portfolio as they innovate, scale, and deliver great guest experiences. We will continue to grow and partner with them as their portfolio expands.”
The platform's ongoing innovation ensures Regency can meet evolving guest expectations while maintaining the personalised service.
