Rudding Park, a hotel, spa, and golf resort in Harrogate, UK, has chosen Agilysys's hospitality software solutions for modernising guest journeys and streamlining operations across the property.

The solutions will support technology transformation across Rudding Park’s multi-amenity luxury hotel business.

The resort selected Agilysys following a multi-year review to transition from fragmented systems to a unified platform supporting future development.

After evaluating available options, Rudding Park chose Agilysys to deliver an integrated platform linking accommodation, dining, spa, golf, and residential management.

Over the past 20 years, Rudding Park has grown into a resort comprising 90 bedrooms and suites, three restaurants, a spa, two golf courses, and event spaces.

To accommodate this growth, the resort decided to replace its disconnected technology infrastructure with a scalable solution encompassing all business facets.

Rudding Park revenue and strategy director Valerie Cook said: “At Rudding Park, guest experience and revenue are inextricably linked. As we have grown into a resort destination, it has become increasingly important to recognise guests throughout all touchpoints, ensuring a seamless, effortless journey from booking to departure.

“Deploying the Agilysys software solution ecosystem will allow us to connect the entire resort experience into one platform, reducing manual work for our teams so they can focus on delivering a more consistent and personal service to all our guests.”

The main objective of the transformation is to introduce an intelligent guest profile that follows each guest across the property.

With Agilysys tools such as guest app, book, digital marketing, and group landing pages, guests can check real-time availability and book multiple services through one process. Staff benefit from tools such as Express Mobile and Authorize & Pay for automated workflows and visibility of inventory in real-time.

Rudding Park’s suite of solutions includes InfoGenesis point of sale (POS), OnDemand, and Reserve Dining & Pay, as well as modules for spa, golf, loyalty, promotions and membership.

The entire operation is managed through the Agilysys Versa property management system (PMS) and other modules while data is aggregated in Agilysys Analyze for reporting and insight.

In February 2025, Hamilton Island Enterprises (HIE) selected Agilysys to enhance its operational efficiency and improve guest experiences.