Cloud hotel property management systems (PMS) provider Stayntouch has upgraded the performance of its platform with the new Gen-2 architecture.

The new infrastructure introduces a range of improvements aimed at increasing speed, reliability and data reporting for hotel operators.

The latest update delivers a 30%–35% boost in performance for hotels while halving the average time required to implement updates and resolve issues.

The enhanced PMS now uses AI tools to improve development efficiency, code quality and system reliability.

The system runs on AWS Elastic Kubernetes Service (EKS) clusters, supporting greater scalability to match periods of high demand as a property grows.

Stayntouch said that reporting capabilities have also been expanded, allowing hotel staff to access critical operational metrics such as occupancy rates and revenue patterns almost instantly, without affecting overall system performance.

The company added that these changes support faster delivery of new features and quicker resolution of technical problems for its clients.

Security continues to be a central focus for the company, with ongoing compliance to standards such as PCI Level 1 certification to protect hotel and guest data.

Stayntouch chief technology officer Prabol Bhandari said: “Over the past decade, we’ve earned a reputation for delivering value to our customers through continuous product improvements. Our hotel customers trust us to give them an edge by providing the performance, insights, and innovation they need to stay ahead while avoiding disruptions to their operations.

“With our enhanced Gen-2 platform and AI-driven tools, we make it easier to run operations smoothly, respond to guests in real time, and keep every update seamless. By combining speed, reliability and intelligence, we help hotels stay ahead and lead with confidence.”

Based in Maryland, US, Stayntouch offers a fully mobile PMS that supports over 1,200 external integrations.

The company’s PMS enables hotels to manage direct bookings, streamline payments and simplify operational processes through its expanded Stayntouch 2.0 platform.

Stayntouch reports a 97% client retention rate and maintains its commitment to technological investment in response to client feedback.

In August, Lion Roars Hotels & Lodges partnered with Stayntouch to support the management of its 11 properties in South Africa.