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Showing 20 results out of 10000
Features

Poland Positioned for Growth

Poland’s hotel industry is facing a number of obstacles and opportunities in its long-term future. Karen Smith, Poi Cheng Lai and Riikka Moreau of HVS International analyse the market.

Features

The Price of Quality

Salary levels are crucial to attracting and retaining top talent, but what is a fair wage? HVS Executive Search’s Chris Mumford has the answers.

Features

UK Hotels Roll the Dice

The Gambling Act 2005 should be a jackpot winner for the UK hotel industry. Rebecca Burgess looks at the industry’s plans to cash in on the prospect of 24-hour access to casinos and a surge in demand for hotel accommodation.

Features

Vintage Hospitality

Wine drinkers today are no longer satisfied with a warm glass of house white from their hotel bar. Rebecca Burgess looks at how the knowledge of sommeliers, top-quality produce and a little imagination is helping hotels meet the new demand.

Features

Cultural Revolution

The ability of hotels to accommodate different cultures is vital but challenging. Hotels need to be sensitive not only in providing services but also in training staff. In achieving this, hotels also have the opportunity to separate themselves from the competition.

Features

Enhancing the Guest Experience

Housekeeping must remain at the heart of service delivery in hotels, whatever else they may offer. Hotels must also look at their management structure and decide whether to outsource their staffing needs or retain a core of experienced personnel in-house.

Features

Hard-Fought Campaigns

Mark Twain once wrote: 'All saints can do miracles, but few of them can keep a hotel’. As Nigel Ash discovers, achieving the right mix of location, price and amenities is a complex marketing challenge, for which there are, unfortunately, no miracle solutions.

Features

Milan on the Move

Milan is celebrated as the style capital of Europe, but most of its hotel guests are still business travellers. HMI editor Kerstin Zumstein asks the general managers of some of Milan’s most prestigious properties what they are doing to attract more leisure travellers.

Features

Perks of the Job

Compensation in the hotel industry is about more than just base salaries and bonuses. HVS’s Chris Mumford looks at the typical employee benefits on offer and outlines how hotels can get the most value from their investment.

Features

Raising the Bar

Hotel bars are attracting a younger, more discerning urban clientele in addition to their guests. Rebecca Burgess samples this new wave of hotel bars, which are offering serious competition to their cosmopolitan city counterparts.

Features

Variations on a Theme

Themed rooms and love hotels have been popular in Japan for many years. They are now beginning to make their mark on European boutique hotel design. Rebecca Burgess tracks down some of the more unique properties.

Features

WiFi Proves its Value

Wireless internet access is vital to attracting business travellers and conferences. Nigel Ash explains why, despite the expense, WiFi is essential.

Features

Access All Areas: the In-Room Revolution

The guests of the future will want all the latest technology in their hotels rooms. They range from 16 to 60, have limited loyalty to particular brands and technologies, and want their home comforts, says Karen L Webster of CeME and HTNG.

Features

Creative Breakthrough

In a bid to create more individual properties many hotels are giving designers more creative freedom. The results have been spectacular, writes Helen Parton.

Features

Primary Colours

Helen Parton looks at a few hotels experimenting with the wider range of colours now available. After years of standardised colour schemes, designers and hoteliers can now pick from a much broader palate.

Features

Sir Rocco Revisited

Sir Rocco Forte needs few introductions. A career in which he rose to chief executive of Forte Plc, and then re-invented himself as the founder of Rocco Forte Hotels, has made him an icon of hotel management. Kerstin Zumstein caught up with him at Brown's in London.

Features

Swiss on a Roll

Kerstin Zumstein meets Emanuel Berger, general manager of the Victoria-Jungfrau Grand Hotel & Spa. Berge is also winner of the Hotel Manager of the Year Award for 2005.

Features

Future Trends In Upmarket Hotels

Martin Hawthornthwaite looks at the elements that make up an upmarket hotel. For all that hotels focus on style and design, it is the quality of service that really sets the leaders apart. Technology will play a key part in improving service quality.

Features

An Event to Remember

February's annual meeting of the European Hotel Managers Association in Budapest provided plenty of talking points. HMI presents some of the highlights.