guest experience

Hotel and restaurant booking platform OAD Travel launches packages

Dining survey platform Opinionated About Dining (OAD) has launched packages on its booking solution OAD Travel, which claims to be…

Hotel guests willing to pay more for personalisation

Software company Medallia has researched personalisation efforts in the hotel industry. Surveying 1,749 hotel guests in the US, the findings…

Nobu Hotels chosen by FX to celebrate Shōgun series release

Nobu Hospitality has announced a collaboration with US pay television channel FX owned by FX Networks, a subsidiary of The…

Vodafone Business demos hotel tech solutions at FiturTechY 2024

Multinational technology communications leader Vodafone Business has demonstrated hotel technology solutions including generative AI [artificial intelligence], REM Data (a solution…

UK hotels struggle with guest retention amid cost of living crisis

Hospitality solutions provider Agilysys released the results of its study on the UK hospitality industry in January 2024. Canvassing the…

LuxUrban pilots Amazon Alexa in select US hotels

LuxUrban Hotels will deploy Amazon Alexa technology in three of its Trademark Collection by Wyndham hotels: the Lafayette in New…

Signal: rest and wellness top 2024 travel trends

Rest and wellness will be the priorities for travellers in 2024, according to a new report. Hilton’s third annual trends…

How to navigate pet-friendly hotels

Pet-friendly hotels ensure a positive experience for guests and help to make a hotel feel like home. Animal-friendly hotels are…

Hotel staff remain crucial to guest satisfaction

Data and analytics provider JD Power’s 2023 North America Hotel Guest Satisfaction Index Study finds that investments in hiring staff…

Hotel Tavinos launches walking tours for guests

Japan-based brand Hotel Tavinos has launched free local walking tours for its guests. Owned by tourism industry corporation Fujita Kanko,…