North Beach Village Resorts, a collection of boutique hotels in Florida, US, has selected Cloudbeds to implement its unified software system across nine hotel properties in Fort Lauderdale Beach.
The agreement encompasses 390 keys, integrating operations, inventory distribution, guest relations, and financial transactions into a single management architecture.
Go deeper with GlobalData
Discover B2B Marketing That Performs
Combine business intelligence and editorial excellence to reach engaged professionals across 36 leading media platforms.
The move will enable North Beach Village’s staff to handle reservations, process incoming customer enquiries, and coordinate on-site workflows across the nine locations through one interface.
On the guest-facing side, the platform introduces digital pre-arrival registration and easier communication. According to Cloudbeds, guests will also receive more personalised service from employees with access to unified guest information.
The platform will also give North Beach Village’s leadership a consolidated view of commercial performance.
This includes integration of Cloudbeds Payments designed to clarify payment-processing expenses and streamline account reconciliation.
North Beach Village Resorts Hotel Operations general manager Anthony Ramos said: “Our guests experience North Beach Village as one resort, and our team needs to be able to manage it that way.
“We chose Cloudbeds because it brings these nine hotels into one view and gives our team simpler tools to look after guests across properties.
“Beyond the technology, we wanted a long-term partner committed to our operational success, with the hands-on support to help us get there.”
The contract also includes direct onboarding assistance and role-specific training sessions to establish standardised operating procedures across the collection and guide personnel through the system transition.
Cloudbeds chief growth officer Rafael Blanes said: “Running a distinctive hotel collection takes both personal service and commercial discipline.
“North Beach Village needs technology that makes daily work easier and gives leadership the insight to move the business forward.
“By connecting these nine hotels on Cloudbeds, we’re helping the team spend less time managing systems and more time serving guests and growing the business.”
