Third-party hotel management company Aimbridge Hospitality has integrated Canary Technologies’ Digital Tipping solution to improve both guest and associate experiences.
This move by Aimbridge, which oversees over 1,000 properties worldwide, signals a shift towards modern solutions in the hospitality industry.
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Canary’s Digital Tipping solution allows hotel guests to tip staff using their mobile devices, thereby eliminating the need for cash.
This platform not only simplifies the tipping process but also boosts employee satisfaction and aids in staff retention.
Additionally, it integrates with core HR systems, automating administrative tasks such as user management and payroll.
With this solution, tips are directly added to staff pay cheques.
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By GlobalDataAimbridge Hospitality HR Shared Services vice president Conrad Riddle said: “Aimbridge Hospitality is committed to delivering exceptional guest experiences while also supporting the hardworking staff who make memorable stays possible.
“Canary’s Digital Tipping solution creates a win-win for guests and staff – giving guests an easy way to show appreciation while increasing job satisfaction. Digital tipping has been shown to boost guest satisfaction scores and improve staff retention, reinforcing our commitment to both service excellence and employee well-being.”
The system is user-friendly, requiring no app downloads, and allows guests to tip using the digital payment method they prefer.
Canary Technologies’ strategic accounts executive David Chang said: “We’re proud to partner with Aimbridge Hospitality to bring Digital Tipping to their portfolio, providing an easy and impactful way for guests to show appreciation.
“By increasing staff morale and reducing turnover, Canary’s Digital Tipping enables hotels to retain top talent and deliver exceptional service.”
In March 2024, Canary Technologies unveiled its collaboration with Adyen, a financial technology platform that aims to enhance payment processing capabilities in hotels.
