The Ashbrooke Hotel in Wisconsin, US has deployed Hotel Internet Services’ GuestCast streaming solution to enhance its in-room entertainment capabilities.
This move is aimed at enhancing guest satisfaction by providing a seamless and personalised TV viewing experience.
The hotel offers rooms featuring two-person whirlpools and gas-burning fireplaces along with an outdoor sundeck or fire pit.
GuestCast offers a secure and personalised in-room entertainment experience, which is said to be easily accessible to guests.
It allows guests to access their streaming subscriptions by scanning a QR code.
The solution eliminates the need for guests to enter sensitive login details and includes device isolation features to prevent content from being unintentionally streamed to other guestrooms.
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It is also equipped with an analytics dashboard, which enables hotel staff to monitor the health of each GuestCast device in real-time.
It helps in swiftly identifying and resolving issues to prevent any negative impact on guest satisfaction.
The dashboard also allows for the analysis of Wi-Fi signal strength in each guestroom, offering insights for hotel management.
The Ashbrooke Hotel owner Fred Anderson said: “Regardless of whether they are visiting for a romantic getaway or a relaxing change of pace, our guests undoubtedly prefer to be able to interact with an in-room entertainment experience that mirrors the instant personalisation and ease-of-use that they are accustomed to on a daily basis when at home.
“With its compatibility with thousands of mobile streaming apps as well as an interface that’s as secure as it is user-friendly, GuestCast was the clear choice in adopting a streaming platform capable of accommodating the highest service quality expectations.”