The Crossroads Hotel in California has become a centre of controversy after it decided to accommodate migrants from New York City, resulting in upheaval for a Florida couple’s wedding plans.
As reported by the New York Post, the Crossroads Hotel, located in Newburgh, abruptly cancelled the rooms that had been reserved by Deanna Mifsud, 35, for her wedding guests. The decision to prioritise migrants over the couple’s reservation has sparked anger and disappointment among those affected.
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The hotel’s unexpected move has disrupted the upcoming wedding celebrations of Mifsud and her fiancé, Gary Moretti, 37, who had planned to celebrate their special day on June 24 at Lippincott Manor in upstate Walkill.
With 160 guests from across the country invited, the couple had made arrangements for their attendees to stay at the Crossroads Hotel, situated just 20 minutes away from the wedding venue. However, their joy quickly turned to frustration when they discovered that the hotel had chosen to accommodate migrants instead.
Sudden booking cancellation
The couple contacted the hotel to address the cancellation of their reservation. To their dismay, they report that they were met with indifference and were directed to contact Choice Management, which oversees the hotel’s operations.
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Recounting her conversation with Choice Management, Mifsud described a lack of assistance and a dismissive attitude: “We were on hold for 45-plus minutes and were ultimately told, ‘We can’t do anything for you, bye bye,’ and we were hung up on.”
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By GlobalDataThe sudden cancellation left the couple and their guests scrambling to find alternative accommodation. The lack of notice also resulted in some guests cancelling their attendance, adding to the couple’s frustration. Mifsud expressed her dissatisfaction, feeling that the hotel had prioritised profit over their contractual agreement. “We felt discarded, disappointed, and angry that they just tossed us aside to make an extra dollar for the hotel. It’s just not right.”.
Wedding plans in disarray
This incident is not an isolated occurrence. The Crossroads Hotel has faced criticism for allegedly prioritising financial gain by accepting migrants from New York City.
A couple from the borough of Queens had their wedding plans thrown into disarray when the rooms they had booked for their May 20 celebration were suddenly cancelled by the hotel. Groom-to-be Sean Plunkett shared their feelings of being cast aside due to the hotel’s decision.
In response to the mounting backlash, a spokesperson for Choice Hotels, the parent brand of Crossroads, assured affected guests that they would be contacted to assist them in rebooking their reservations.
However, specific details regarding the situation were referred to the Crossroads team, which has yet to provide a response at the time of reporting.
As the Florida couple and other affected individuals navigate the challenges caused by the hotel’s decision, their hopes now rest on finding suitable alternative accommodation to salvage their planned celebrations.
The incident has shed light on the controversy surrounding hotels that choose to prioritise accommodating migrants over honouring their contractual obligations to customers, sparking a debate over the true motivations behind these decisions.
