Hard Rock Hotel Bali in Indonesia has selected Canary Technologies’ platform to update its guest journey and support service delivery across the resort.
The hotel is adopting a mobile-first approach, using Canary’s tools to manage interactions from pre-arrival through to departure.
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Canary Technologies APAC general manager Daniel Mourad said: “Hard Rock Hotel Bali has built a reputation for delivering memorable guest experiences that combine world-class hospitality with an energetic, entertainment-driven atmosphere.
“With Canary’s platform, their team can streamline operations behind the scenes while creating more convenient, personalised and seamless experiences for guests throughout their stay.”
As agreed, Canary’s suite of guest engagement solutions is being introduced at major touchpoints across the stay.
For arrival and departure, guests will have access to mobile check-in, smart checkout, OCR ID verification and tablet-based registration.
During their stay, guests can use Canary’s Digital Compendium and F&B Mobile Ordering to view hotel information, explore dining choices and request services directly from their mobile devices.
Canary’s AI Guest Messaging will also be available throughout the guest journey, enabling instant communication and offering real-time translation in more than 100 languages.
Hard Rock Hotel Bali general manager Shane Coates said: “At Hard Rock Hotel Bali, we are committed to embracing technology that elevates the guest experience without compromising the personal touch that defines our brand.
“By partnering with Canary Technologies, we can offer our guests a more seamless and convenient stay experience while empowering our team to deliver faster, more personalised service through innovative digital solutions.”
Located in Kuta on a 3.5ha site, Hard Rock Hotel Bali has 418 rooms and suites. The property includes nine food and beverage outlets such as Hard Rock Café and Jamie Oliver Kitchen.
