Hospitality firm Indian Hotels Company (IHCL) has decided to implement enhanced safety and hygiene protocols as parts of its preparations to open its hotels following the Covid-19 related lockdown.
The move is set to be implemented across all its hotels operating under its brands of Taj, Vivanta, SeleQtions and Ginger.
Steps will include mandatory temperature checks of all guests and associates entering the hotels and increasing the frequency of cleaning of common and high-touch areas of hotels.
IHCL also decided to carry out check-in and check-out formalities digitally as far as possible to minimise contact.
Restaurants and banquet areas will also operate with fewer tables, while self-serving buffets will remain suspended.
The front-end employees, such as valets, housekeeping, guest relations and back room staff, were trained to comply with social distancing guidelines.
Furthermore, all associates and vendors will be operate wearing personal protective equipment (PPE).
IHCL MD and CEO Puneet Chhatwal said: “For over a century, IHCL has been the pioneer and custodian of authentic Indian hospitality. Embedded in our DNA is our commitment to ensure the comfort of guests with the greatest sense of responsibility and care.
“The challenges we face are unprecedented, but we believe the best way for us to demonstrate our commitment is to give our guests and associates the assurance of exacting standards of safety and hygiene.
“We have augmented our already stringent protocols as we look forward to welcoming our guests to relive the legendary magic of Tajness restrengthened.”
One of the largest hospitality companies in South Asia, IHCL has 200 hotels in its portfolio including 42 locations under development, across 12 countries.
Earlier this month, US-based RLH released new hotel cleanliness standards.