Marriott International has selected Oracle Hospitality OPERA Cloud property management system (PMS) and Sales and Event Management as its hospitality cloud platform. 

The platform is intended to cover Marriott’s luxury, premium, select Service, and midscale properties.  

Built on Oracle Cloud Infrastructure (OCI), OPERA Cloud PMS is expected to enhance hotel operations and guest-facing services across Marriott’s global portfolio.  

This will centralise data for improved guest insights and customer service, the technology vendor said.  

The adoption of OPERA Cloud Sales and Event Management will enable Marriott to better manage its event spaces, including meeting rooms, room blocks, and catering services.  

Oracle Hospitality executive vice-president and general manager Alex Alt said: “Oracle OPERA Cloud provides an integrated hospitality platform that enables companies, like Marriott, to deliver exceptional guest experiences while supporting increased efficiency and revenue growth across their operations. 

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“From upselling to sales and event management capabilities and hundreds of partner plug-ins, Oracle’s security-first methodology and commitment to long-term cloud investments can help properties meet their financial and operational objectives while maximising customer satisfaction at every touchpoint.” 

Marriott International chief global operations officer Erika Alexander said: “Adapting to changing customer needs is essential in our industry.  

“Technology and data platforms like Oracle OPERA Cloud are the backbone of service and empower our associates so they can stay focused on taking great care of our guests.” 

In addition, Marriott is focusing on its workforce and HR processes by implementing Oracle Fusion Cloud Human Capital Management (HCM).  

The company is also expanding its IT capabilities through multi-cloud architectures, using both OCI and Microsoft Azure. 

Last week, Marriott International entered a strategic cooperation agreement with hospitality company Delonix Group to expand its Tribute Portfolio brand across China.